Our policies and guidelines
Check-in and checkout
Check-in starts at 3 pm and checkout is by 11 am. A few days before you arrive we email and text your door code, so you can let yourself in whenever you get here. Quiet time is from 10 pm.
Cancellations
We use a first-night policy. A guest who cancels is charged the first night plus tax, and we refund any payment already made beyond that. The policy is the same whenever you cancel. A no-show is charged for the whole reservation. Whole-house bookings and some holidays and special events need thirty days’ notice.
If you would rather not carry that risk, travel protection is offered at checkout when you book. A last-minute illness, an injury, a weather emergency or a death in the family can all be covered.
Smoking and vaping
Greystone Manor is a non-smoking, non-vaping property, inside and out. Anyone found smoking or vaping in a guest area or room is charged a $200 cleaning fee and asked to leave without a refund.
Children
Well-behaved children are welcome. Each of our family suites (Rooms 8 and 10) sleeps up to six, and there is a playset on the grounds.
Pets
Dogs are welcome in Rooms 12 and 13 and in the backyard. They are not allowed in the Mansion, the courtyard or the pool area.
The pool and spa
The outdoor pool and spa are open seasonally from 9 am to 10 pm.
Groups
Book five rooms or more and save an extra 5%.
Tax
Pennsylvania’s state hotel tax of 11% is charged on every booking.